Customer Service via Twitter & Facebook?

Social media is a two way street.  It is a great way to get information and news out to people you want but it’s also good customer service.  How does it make you feel when someone says something nice about you? Pretty great, right? And you remember the compliment. In fact, you will probably remember the compliment if you ever need something in the future….

Facebook business pages (or fan pages) make quick testimonials easy.  By “friend-ing” someone you can be up on their latest news and they are up on your latest news. You can also give them an occasional “shout-out” to let them know you are #1 thinking of them, #2 care about their business, #3 are interested in a long-term relationship, because you are going the extra mile to make their business a success.

So be a friend (Facebook) or follow (Twitter) your customers today.  Then write something to uplift and promote their business.  They will appreciate the kind words, and appreciate you for doing it.